I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. Connect a pair into pins A & B. Bare in mind that if you have to call out a BT engineer to fix this, you will probably be charged an extortionate callout fee to do so. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. Thanks for your post and a big welcome to the Community. Manage Your Account. Choose the best spot for your wifi hub. Purchased a new BT cordless phone and extentioin. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. To refer to. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. Lan Wiring Practically. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. We would like to show you a description here but the site won’t allow us. To ensure the best connection and maximum safety, the wires must be connected correctly. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. on 12-01-2023 11:15. Posts: 166. Condition: New. Solved Remove Un Phone Line Just Cut It Virgin Media Community. I have just received and sucessfully installed the Hub 5. Stay safe online. At master socket I have the same two pairs terminating to A and B on master socket (tried swapping A and B around just incase but still no dial tone. Other broadband queries. Plug the telephone lead into the white adapter. VM BB TV Landline. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. There's nothing connected to that as far as I can work out, it is just an on/off switch. On unscrewing the master socket to check the wiring I noticed one of the wires was adrift, the set up is as follows :-2 terminal blocks:-terminal 1 = blankFind your master phone socket 8 Unplug everything from your master phone socket 10 Plug in your Sky Hub 12 Fit microfilters around your home 14 Connect PC (Windows 8) 16. Dave. you’ll find a corresponding master socket within your. Moving from Virgin Media cable to TalkTalk wired. If the sockets are already there and functioning, yo. Brown/White – White/Brown. We will certainly investigate this matter for you. I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. In response to Jonny-M. Other broadband queries. If you plan on tackling the task yourself, be sure to familiarize yourself with the national wiring regulations. Master Socket 5c connection going loose. 23/11/12 - 23:50 #14. 2. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. i Master phone socket If you can’t find your master phone socket simply connect your Sky Hub to a convenient phone socket. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. I don't longer work there. VeryMe Rewards. 29/07/15 - 16:50 #1. Tudor. We would like to show you a description here but the site won’t allow us. If you can get Quickstart, you can choose one of two delivery options. The test socket of the back part of the downstairs 'master' socket. We're here to help. 17 Apr 2018. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. We would like to show you a description here but the site won’t allow us. Virgin Media Wall Socket. Mobile Your Account. • Access your Hub by navigating to 192. Set up rules and scenariosWe would like to show you a description here but the site won’t allow us. These 2 phones work fine pluged in via the one master connection that links to second via wireless. Tudor. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. That suggests that you can remove it and cut the cable back. One to power the router up. You’ll then be able to use your same old phone to make. Sometimes there is no wall box, just a trailing cable. Had virgin media install an new phone line today, they placed one master socket behind my tv and now my existing Bt phone and slave sockets don't work throughout the rest of the house. on 08-01-2023 20:46. Plug the microfilter into the empty socket. Plug the cordless base station into. Hi team. 1 4. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. My Virgin Media App. If your Virgin Media cable’s cut. 5) Disconnect the incoming wire to your old master socket (to disconnect from the old VM phoneline) 6) Connect the blue with white bands (pin 2), white and blue bands (pin 5) and orange with white bands (pin 3) to the blue connector on the new master socket that you have replaced. It is a master telephone socket which has two connectors: A and B. Has migrated me a week early,. While ordering I asked how it would be handled, they said they'd use the existing BT copper. 2: Seeker. Switching from Virgin Media to Vodafone. Plug in a basic telephone to any telephone sockets in the house and listen for a dial-tone. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. We would like to show you a description here but the site won’t allow us. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 17-02-2023 12:46. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. a geeky broadband story. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. Any other sockets that currently work will still do so. Options. 2. My Virgin Media App. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Most BT Master Sockets will be near the entrance wall, but not always. Community home. I would like to have the phone downstairs. I'm currently renovating my living room, including the electrics. LincolnVoda. Virgin Media also often bundles its cable broadband packages with TV and phone services. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Hello AdamT23, thank you for reaching out on our help forum about this issue. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. We all know and love the internet and TV services that can enter our homes through entry points. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I can't navigate the IVR to get through to a person to actually talk about what I want. Next, connect the power cable. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. David_Bn. TV box - 15 mins. The master socket has some internal circuitry and all secondary sockets should have pins 2, 3 and 5 conected to the corresponding terminals on the master socket. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Telephone socket wiring? Thread starter Saldawop; Start date Feb 10, 2007; Saldawop Distinguished Member. Our main phone connection is downstairs near to the original location of our hub. Would an engineer be - 5259182 - 2Business, Economics, and Finance. We only have the Open reach Master socket 5C. Various cable mediums are used in modern systems to transmit data. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. I have been trying to tell BT customer service, however "compute says no" and I am. How to install a microfilter. If there is extension wiring attached. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. . The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). VLNeedham. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If you can't find it, have a look outside for. The trueCall standalone device. If digging / drilling / new external & internal cables are required the. Ultrafast Broadband. Have you since called our team to arrange an engineer visit and connect those so you can get the servic. Therefore I'm trying to make sure it isn't something simple internally. Connect your devices to the new hub. He will drill through into the lounge and connect an internal access point to the brown box on. If you need to do this for a longer time, try dialing the following. No Coax Wall Socket Virgin Media Community 4802361. 2) The feed from the RJ11 socket of the Hub replaces the exchange line it connects to terminal 2 & 5 of an. Jan 4, 2010. Virgin Media TV boxes need to be connected to a Hub so. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Sunday. However, I do not have any of the specified wall sockets available. Kind regards Jodi. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Phone Switchover. g. The NTL/Virgin master socket will look like a BT one, just it will have NTL or Virgin Media on the front. I recently purchased my first home and have been taking a look at the VM cabling to the property. Virgin Mobile. None of the numbers line up correctly to the sockets!It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Options. David_Bn. 168. One to power the router up. Jacopo Member. Options. 0 Kudos. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. Do VM supply this and can I be provided with one. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Options. Reply. I need to get in touch with - 5421552. All the sockets are put in for you if they do not exist already e. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. Except the instructions tell me to disconnect the coaxial cable and put a cover on the socket. 0 RatingsHow the internet works: submarine fiber, brains in jars, and coaxial [diagram] wiring diagram for virgin media Virgin media wall socket wiring diagram. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. Re: Using existing Bt sockets with virgin. 03707644) at Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP (“Virgin Media”) by West One Technology Limited (registered no. on 11-11-2021 10:40. Ethernet cable is faintly easy to hide. Unplug the telephone from the telephone wall socket. However, rather than the piping then entering. You will then know for each phone if it is capable of. No Virgin Media have their own network which is separate to Openreach`s. We would like to show you a description here but the site won’t allow us. Hi, my master socket is located upstairs, previously when I had my wifi plugged to the master socket upstairs it had issues with connecting to devices downstairs. VM BB TV Landline. 0 Kudos. Our main phone connection is downstairs near to the original location of our hub. cable from wall. Different upstream speeds are available at either 2Mbps. 29-12-2022 20:58 - edited 29-12-2022 21:00. The other is marked TV, & this is used for TV & Broadband. Options. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. How long will the QuickStart installation take me? WiFi Hub - 30 mins. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband package list;. Cable TV & Virgin Media TV . The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. Account - Cable. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. 17: Community Champion. Turn on and start the hub. Quickstart is the quickest and easiest way to setup our services. 36 each. The isolator has a terminator cap (marked below) fitted to the open end. I have tried to get all 4 set up and can't make them work. Jun 13, 2009. " The hub is upstairs as previously said. If customer service is a concern, you can check out our survey results to see which providers had the best scores. to a Virgin Media Hub, using the Powerline kits we offer. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Feed this disconnected extension wire into the VM socket and. Or if the other end of the white cable is in a more useful. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. Hello. If your master socket has two sockets, like this: You must always plug your Hub into the broadband connection on your master socket. Step 2: Order your Virgin Media Broadband service. . Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. We would like to show you a description here but the site won’t allow us. Fibre Broadband. Posts: 166. g. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. Solved: Help with wiring - Virgin Media Community - 4630592. Then fit the Cabelcon connector to each end of the new WF100 cable, then connect this cable to the Virgin one with the help of a coupler. Stream from Virgin Media. Why use a provider other than BT? Why you should consider using a supplier other than BT for your lines, calls and internet connection. socket. Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . Amazon product. Damaged Wall socket. Socket. Superfast Broadband. VM don't use fibre inside the property. Virgin Mobile. Networking and WiFi. There are only two cables connected to the master socket. For a wires-free alternative, you could use a cordless phone setup. This essential wiring diagram provides an easy-to-understand overview of the steps that need to be taken in order to properly install and configure a modern telephone system. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. the street is enabled for the service. A non-split socket will have the sockets and screws in the middle. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Very poor advice. CryptoStep 2: Order your TalkTalk Broadband service. Step 2. Plug the cables into the Hub. the problem os the series its that you. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Account - Mobile. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. This is very easy to do and will only take a couple of minutes. In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. 150 from a. on 23-12-2022 10:31. Plug into the wall socket Push the red label end of the white cable, into the wall socket. Check the phone is seated in the base unit correctly & powered ON. Reply. I have the latest master Socket 5c with the split faceplate with phone and modem connection. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. Joining in. Plug into the Virgin Media wall socket. It will pull out from the socket. I don't work for Virgin Media. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. Although these packages can be rather pricey, they are usually much more cost effective than buying each. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Reasons to use a Wi-Fi booster . Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. blogspot. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. • Login with the default login info (on base of Hub) unless you've already updated it. Other sockets are likely for extension landline phones. Apparantly I have to connect the phone line into the back of the router, in spite of the instruction booklet clearly stating that it is to be plugged into the Virgin Media master phone socket (as one would expect)1 ACCEPTED SOLUTION. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. Forum; Apps. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. When it comes to the phone I'm confused as to what cable they'll use. Registration is fast, simple and absolutely free so please join our community today. Options. on 03-07-2023 01:02. I assume that on moving to. Openreach will not use existing virgin wiring and would install new wiring and a master socket. . My new provider is 5G so I didn’t need any of the existing connectors etc. Registration is fast, simple and absolutely free so please join our community today. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. #2. . Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. Thank you for getting back to me and confirming this @paddingtonbear9. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. SSL coax is extremely versatile and can be used in several applications. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. There is an access panel in the ceiling for pipes and cables. Re: My Flat doesn’t have wall socket. The ring wire will affect your connection no matter where you plug in your router, and even if you don't use the extensions. Options. 54 each £8. Alternative master phone socket a line through it, look for a socket that is thicker or with a BT logo in the top or bottom corner. GPO Plan 4 socket and plug. Getting started[diagram] wiring diagram for virgin media Virgin broadband quickstart cable isolation pack connect virginmediaMaking the switch to virgin media. BT is initially proposing the SOGEA. You can also check for a loose cable as not all properties have a socket. The telephone master socket and TV aerial have not been used for 25 years, see photos attached. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. on 03-07-2023 01:02. the street is enabled for the service. Hi Rob Our master socket is in our front room physically. But after a few weeks I'll notice that the daily speed tests on my Google WiFi are showing a slowing down of. Oblivion Posts: 20,248 Forumite. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. just moved in, can see the brown cable coming in from outside but there's no VM. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Disconnect the incoming 'Openreach' wires that lead to Terminals A and B. • Under Wireless Frequency 2. Then press and hold the security button on one of the original adaptors in your network for two seconds. It explains the differences between the old NTE 5A m. It's possible that there're some wires connected behind the scenes; but there really shouldn't be. Obi202 To Phone Extension Uk Voip Forums. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. 3 weeks ago. Thinking they would be in fact 2 -5 I wired up the second one as such. Feb 10, 2007. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin. Now go to your telephone wall socket (where you plug the phone into the line). He/she can do whatever the heck they want with the old BT cabling including the master socket and even stuff on the outside of the house - it's none of anybodies business! The only issue will be if you try and get it reconnected at a later date, the full reconnection fee will apply. Harpy. If you're happy for us to get this booked. Hi @baralasmi, Thank you for your post and welcome to our community forums. OR Options. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. craigmc89 • 1 min. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. . It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. I had 2 plugs and 2 bulbs in my old property - with no issues. I'm with Virgin broadband and land line. Once you have the adapter, you can use it to plug your phone into your hub. Connect the Hub’s power cable with the blue tab. Mobile devices & unlocking. Your hub plugs into your master socket, which is a small white box, usually located near the front door. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. Re: Virgin Media Master Socket. Country. **UPDATE** The engineer has now attended and ran the phone cable externally from the back of the master socket into my room and installed a phone socket which I have plugged a phone extension cable into (431A extension cable type) then into the vm adaptor and then into the cable modem (port 1), and all is working fine. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. 1. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. We moved the hub upstairs to obtain better coverage - 4863967 - 2. However the wall. Your telephone service from any of the UK Service Providers, other than Virgin. Phone. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Yeah, £122 . i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals,We would like to show you a description here but the site won’t allow us. Answered! Go to Answer. This seemed to be standard procedure for any phone fault reported. A third lead from the back of the router. The new Virgin Media has just gone in, but it does not come with a phone line, it just has a plug hanging out the back of the router similar to this:. Manage Your Account. This will allow a RJ11 socket at the telephone. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. See where this Helpful Answer was posted. BT had a rating of 67. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. 3. You can also identify a split socket looking at the side. Plug into the wall socket Push the red label end of the white cable, into. . Virgin Fibre Areas only. Winner: Tie. #2. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. Tudor.